Terms of Use

We operate the website collectorvault.app, the CollectorVault mobile application (iOS and Android), and related services (collectively, the "Services"). You can contact us at [email protected].

These Terms of Use constitute a legally binding agreement between you ("you", "your") and CollectorVault (operated by Aaron Koh). By accessing or using the Services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must not use the Services.

We may update these Terms at any time by posting a revised version with an updated date. Continued use of the Services after such changes constitutes your acceptance. Material changes will be communicated via in-app notification or email.

Minors (generally under 18) must have parental or guardian permission and supervision to use the Services.

CollectorVault provides a mobile application for trading card collectors offering AI-powered card scanning (English, Japanese, and Chinese Pokémon TCG cards), collection portfolio management, live market price data, geo-tagged wishlists, and a livestreaming feature for card sellers and collectors.

The Services are not tailored to comply with industry-specific regulations (HIPAA, FISMA, GLBA, etc.) and should not be used in any context where such compliance is required.

Card valuations provided by the Services are estimates based on available market data and AI identification. They are not professional financial appraisals. Do not rely solely on CollectorVault valuations for insurance purposes, high-value resale decisions, or investment activity.

Users who access the Services from jurisdictions where such use is contrary to local law do so at their own risk and are solely responsible for compliance with applicable local law.

Our Intellectual Property

We own or are licensed to use all intellectual property in the Services, including source code, databases, software, designs, text, and graphics ("Content"), and all trademarks, service marks, and logos ("Marks"). Our Content and Marks are protected under Singapore and international intellectual property law.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access the Services for your personal, non-commercial use. You may not reproduce, redistribute, sell, or exploit any Content or Marks without our prior written permission.

Third-Party Intellectual Property

All Pokémon TCG card artwork, names, and related imagery are the intellectual property of The Pokémon Company, Nintendo, Game Freak Inc., and Creatures Inc. CollectorVault uses card identification technology for informational and organisational purposes only. We do not claim ownership over any third-party card content.

Your Submissions and Contributions

Submissions: by sending us feedback, suggestions, or ideas, you assign to us all intellectual property rights in those submissions, which we may use without restriction or compensation.

Contributions: content you post publicly through the Services (e.g. collection entries viewable by others, stream content) is subject to the Contribution Licence in Section 9. You warrant that your contributions do not infringe third-party rights and that you have authority to grant us the rights described.

We may remove or edit your contributions at any time if we reasonably consider them harmful or in breach of these Terms.

By using the Services, you represent and warrant that: (1) all information you provide is true, accurate, and complete; (2) you will maintain the accuracy of your information; (3) you have the legal capacity to agree to these Terms; (4) you are not a minor, or if a minor, have parental permission; (5) you will not access the Services through automated or non-human means; (6) you will not use the Services for any illegal or unauthorised purpose; and (7) your use will comply with all applicable laws.

You may be required to register to use the Services. You agree to keep your credentials confidential and are responsible for all activity under your account. We may remove or reclaim usernames that are inappropriate or objectionable in our discretion.

We accept payment via Visa, Mastercard, and American Express, processed through Stripe. All purchases are in USD unless otherwise indicated. By making a purchase, you authorise us to charge your chosen payment method. We reserve the right to refuse or cancel orders at our discretion.

Stripe's terms of service apply to all payment processing. We do not store your raw payment card data.

Billing and Renewal

Subscriptions are managed via RevenueCat and renew automatically each billing period (monthly or annual, as selected) unless cancelled. By subscribing, you authorise recurring charges without requiring approval for each renewal.

Cancellation

You may cancel your subscription at any time through the app's account settings or directly via the App Store / Google Play. Your access continues until the end of the current paid billing period. No partial refunds are issued for unused time within a billing period. This is consistent with App Store and Google Play policies.

Refunds

All purchases are non-refundable except as required by applicable consumer protection law in your jurisdiction. If you believe you are entitled to a refund under local law, contact us at [email protected].

Fee Changes

We may change subscription fees from time to time. We will give you reasonable advance notice of any price changes and they will take effect at your next renewal.

You may not use the Services for any purpose other than as described. You agree not to:

• Systematically scrape or extract data without written permission
• Trick, defraud, or mislead other users or us
• Circumvent or interfere with security features
• Use the Services to harass, abuse, or harm others
• Submit false abuse reports
• Use the Services in a manner inconsistent with applicable law
• Upload malicious code, viruses, or interfering material
• Use automated bots, scrapers, or data mining tools
• Delete proprietary rights notices from any Content
• Impersonate another user or person
• Use the Services to compete with us commercially
• Attempt to reverse engineer our software
• Use the Services to send unsolicited communications
• Transfer your account or profile to another party
• Stream content that infringes third-party intellectual property, is unlawful, or violates any provision of Section 11

The Services may allow you to create, post, or share content including collection entries, stream content, chat messages, and reviews ("Contributions"). You represent and warrant that your Contributions: do not infringe third-party intellectual property; are not false, misleading, obscene, harassing, or unlawful; do not violate the privacy or publicity rights of others; and comply with all applicable laws.

By posting Contributions through the Services, you grant us a non-exclusive, royalty-free, worldwide licence to host, use, copy, reproduce, display, distribute, and prepare derivative works of your Contributions solely for the purposes of operating and promoting the Services. This licence does not give us the right to sell your Contributions independently.

You retain full ownership of your Contributions. We do not assert ownership over your personal collection data. You may revoke this licence for publicly posted content by deleting that content from the Services.

We may edit, re-categorise, or delete your Contributions at any time without notice if we consider them harmful or in breach of these Terms.

If we provide areas for reviews or ratings, you must: have firsthand experience with what you are reviewing; not use offensive, discriminatory, or harassing language; not post false or misleading statements; and not organise coordinated review campaigns. We may accept, reject, or remove reviews at our sole discretion.

CollectorVault includes a livestreaming feature for card sellers and collectors. Additional terms apply to all streamers and viewers.

Eligibility

Streamers must be at least 18 years of age. By activating a stream, you confirm you meet this requirement.

Streamer Obligations

• You are solely responsible for all content you broadcast
• You must not stream content that infringes copyright (including unlicensed music, artwork, or video)
• You must not broadcast illegal activity, nudity, harassment, hate speech, or content harmful to minors
• You must accurately represent cards being sold and not engage in fraudulent auction conduct
• You must not use the stream feature to facilitate transactions that circumvent our platform terms
• You grant us the right to record, store, and distribute stream clips for platform promotion with reasonable notice

Stream Termination

We reserve the right to terminate any stream at any time, with or without notice, if we determine in our sole discretion that the content violates these Terms or is otherwise harmful.

Recording and Clips

Stream sessions may be recorded as rolling segments for replay and clip features. By streaming, you consent to this recording. Recordings are stored for up to 90 days unless you request earlier deletion.

Viewer Conduct

Viewers must not use the livestream chat to harass streamers or other viewers, post spam, or engage in any prohibited activity listed in Section 7.

No Financial Guarantee

CollectorVault does not guarantee any revenue, sales outcome, or audience size for streamers. We provide infrastructure only.

The Services may contain links to third-party websites or services. We do not investigate, monitor, or endorse such third parties and are not responsible for their content, accuracy, or privacy practices. Third-party links are provided for convenience only. Any transactions you complete with third parties are solely between you and them.

We reserve the right to: monitor the Services for violations; take legal action against violators; restrict or disable your account or contributions; remove excessive or burdensome content; and otherwise manage the Services to protect our rights and ensure proper functioning.

We care about data privacy. Please review our Privacy Notice at collectorvault.app/privacy, which is incorporated into these Terms. The Services are hosted in Singapore. If you access from another country, your data will be transferred to and processed in Singapore and you consent to this by using the Services.

We respect intellectual property rights. If you believe any content on the Services infringes your copyright, notify us immediately at [email protected] with details of the alleged infringement. Please note that false infringement claims may result in liability under applicable law.

These Terms remain in effect while you use the Services. We may deny access, terminate your account, or remove your content at any time, with or without notice, for any reason including breach of these Terms. If your account is terminated, you may not re-register without our permission. We reserve the right to pursue civil, criminal, or injunctive remedies.

We may modify, suspend, or discontinue the Services at any time without notice or liability. We do not guarantee uninterrupted availability. We have no obligation to maintain any specific features or provide corrections or updates.

These Terms are governed by and construed in accordance with the laws of Singapore. You irrevocably consent to the exclusive jurisdiction of the courts of Singapore for any dispute arising under these Terms.

Informal Negotiations

Before initiating formal proceedings, the parties agree to attempt in good faith to resolve any dispute informally for at least thirty (30) days by written notice to the other party.

Binding Arbitration

Any dispute that cannot be resolved informally shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with its rules in force at that time. The seat of arbitration shall be Singapore. The language of proceedings shall be English. The number of arbitrators shall be one. The governing law shall be the substantive law of Singapore.

Restrictions

All arbitration shall be on an individual basis. No class actions, class arbitrations, or representative proceedings are permitted.

Exceptions

The following disputes are not subject to arbitration and may be brought in a competent court: (a) disputes concerning intellectual property rights; (b) claims of theft, piracy, or unauthorised use; and (c) claims for injunctive relief.

The Services may contain errors, inaccuracies, or outdated information including descriptions, pricing, and availability. We reserve the right to correct any such errors at any time without prior notice.

Our Services use the Google Gemini API. Google may process data submitted via the API in accordance with its own terms. See Google's Data Governance documentation.

Certain jurisdictions (including Australia and EU member states) do not permit exclusion of implied warranties or limitation of certain damages. Where such laws apply, some limitations above may not apply to you and you may have additional rights.

You agree to defend, indemnify, and hold harmless Aaron Koh (operating as CollectorVault) from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (1) your Contributions; (2) your use of the Services; (3) your breach of these Terms; (4) your violation of any third party's rights; or (5) any harmful act toward another user of the Services.

We retain certain data you transmit to the Services to manage performance and your account. While we perform routine backups, you are solely responsible for maintaining copies of data you care about. We have no liability to you for loss or corruption of data, and you waive any related claim.

By using the Services, you consent to receive electronic communications from us. You agree that all agreements, notices, and disclosures we provide electronically satisfy any requirement that such communications be in writing. You agree to the use of electronic signatures and electronic delivery of all notices and records.

California Users

If your complaint with us is not satisfactorily resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, telephone (800) 952-5210.

Australian Users

Nothing in these Terms is intended to exclude, restrict, or modify rights you may have under the Australian Consumer Law (ACL). Our Services come with guarantees that cannot be excluded under the ACL. Where permitted, we limit our liability to re-supplying the Services or paying the cost of having the Services re-supplied.

UK and EU Users

If you are a consumer located in the UK or EU, you retain all rights afforded to you under applicable consumer protection law, which cannot be waived by contract. Nothing in these Terms reduces those rights.

Singapore Users

These Terms are subject to Singapore's Consumer Protection (Fair Trading) Act. You have the right to seek redress for unfair practices as defined under that Act.

These Terms, together with our Privacy Notice and any supplemental terms posted on the Services, constitute the entire agreement between you and us. Our failure to enforce any right or provision does not constitute a waiver. If any provision is found unenforceable, it shall be severed and the remaining provisions remain in full force. We may assign our rights and obligations to others. You may not assign your rights without our prior written consent. No joint venture, partnership, employment, or agency relationship is created between you and us by these Terms.

To resolve a complaint or request information about the Services: